Help and support

How to get help

Email support@gocushy.co.nz. Please write from the email address you sign in with, so we can find your account.

We reply within 2 business days.

What to include

• Your business name.
• The order number or invoice number, if your question is about a sale.
• What you were doing, what you expected, and what happened instead. A screenshot helps.

Never send us a password, a sign-in code or card details. We will never ask for them.

Buying from a seller?

If you bought something from a business that uses GoCushy, that business is who you bought from. Contact them first: their details are on your receipt. If you cannot reach them, email us and we will help where we can.

Deleting your account

You can delete your account in the app, or ask us to do it. See how to delete your GoCushy account for the steps and what is kept.

Something went wrong?

If you are unhappy with how we handled something, our complaints process explains what happens next.